SHIPPING POLICY

Last updated: 11 September 2026

This Shipping Policy applies to orders placed through our online store and fulfilled by WORLDBEST-ECOMMERCE LTD.

1. Delivery Area

We currently offer delivery to destinations available at checkout.

Where a product cannot legally or safely be shipped to a particular destination, that destination may be excluded from checkout.

CBD regulations vary between jurisdictions. Customers ordering outside the United Kingdom are responsible for ensuring that the products they order may legally be imported, possessed and used in their destination country.

2. Order Processing

Orders are normally processed within 1–2 business days.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Processing time is separate from the delivery time quoted by the carrier.

3. UK Delivery

Available delivery options, prices and estimated delivery times are displayed at checkout.

Unless otherwise stated, standard delivery is normally estimated at:

2–5 business days after dispatch.

Delivery estimates are not guaranteed unless a guaranteed delivery service has specifically been purchased and confirmed.

4. Delivery Charges

The applicable delivery charge is displayed at checkout before payment is completed.

Any free-delivery promotion will be subject to the conditions displayed at the time of purchase.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays caused by an incorrect or incomplete address supplied by the customer.

If a parcel is returned to us because an incorrect address was supplied, we will contact the customer to arrange the next appropriate step.

6. Tracking

Where available, tracking information will be provided after dispatch.

Tracking information may take some time to update after the parcel has been collected by the carrier.

7. Delayed Delivery

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate the delivery with the relevant carrier where appropriate.

Nothing in this Shipping Policy limits your statutory rights.

Unless another delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within 30 days.

8. Lost Parcels

If tracking states that your parcel has been delivered but you have not received it, please contact us.

We will investigate the circumstances and take the appropriate action required under applicable law.

9. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, retain the packaging and take photographs of the damaged parcel and product.

We will investigate the matter and provide the appropriate remedy where required.

10. Responsibility for Goods During Delivery

For consumer purchases, responsibility for the goods remains with us until the goods come into the physical possession of you or a person identified by you to take possession of them, subject to applicable law.

11. International Shipping

Where international shipping is available, delivery times may be affected by customs clearance and local postal services.

The customer is responsible for any applicable import duties, customs charges or taxes unless expressly stated otherwise at checkout.

We cannot guarantee that CBD products can legally be imported into every country.

12. Restricted Deliveries

We reserve the right to refuse delivery where:

• the product cannot legally be shipped to the destination;
• carrier restrictions prevent shipment;
• the customer cannot satisfy applicable age requirements;
• delivery would breach applicable law; or
• we reasonably believe that the transaction presents a regulatory or legal issue.

If we cancel an order after payment has been taken, the applicable payment will be refunded.

13. Contact

For delivery-related questions, please contact us through the contact details provided on our website.

WORLDBEST-ECOMMERCE LTD
Company No. SC648605
219 Mossend Street, Block 6 Unit 14
Glasgow, Scotland
G33 4DJ
United Kingdom

isolatecbduk@gmail.com